Penny Scallan Star print School backpack

How long will it take to arrive?

Please check the stock availability notice on your item when placing your order. This item is: Sold out

Please remember to add postal time (3-5 working days) to obtain a complete estimate of delivery to your door.

How will I know it has been sent?

You will receive an email to confirm when your item has been sent.

You can also check the status of your order and individual items by accessing your account details and following the prompts.

Please allow 10 working days from dispatch of your order before notifying us of any late deliveries.

It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.

Deliveries outside the UK

For deliveries outside the UK remember to add postage time (15 working days) to obtain a complete estimate of when you can expect your item to be delivered. For deliveries outside the UK we allow up to 30 days for delivery to account for any postal delays that we may not be aware of. If your order has failed to arrive after this we will investigate further and arrange a replacement.

Can I return a product if I no longer want it?

We offer a 100% guarantee that if you are dissatisfied with the products you ordered, we will exchange them or provide a refund. Provided they are in a proper resaleable condition. More Info

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