Returns should be made within 28 days. Please be aware that you must contact us and request a returns number within 14 days of receiving your order.
Contact us by logging into your account here or call us on 01618 131 485.
We will need to know your order number, the items you want to return, and the reason for your return.
Once you have your returns number you have a further 14 days to return your items to us.
Make sure your items are securely wrapped and your parcel contains all the information requested by our Customer Service Team.
Either take your parcel to a Post Office or arrange for it to be collected by a local courier.
Remember to ask for a receipt as proof of sending.
Once we have processed your return you will receive notification via email.
All successful returns will be credited to the original method used for payment.
Please note refunds can take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show into your account.
*Please read our extended returns policy below for full Terms & Conditions