If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order.
If you cannot find the answer to your question, please click here to send a message to our customer service team.
Call our Customer Service Team on +44 (0)1618131485 any time during the following hours:
Monday – Friday 8am to 8pm
Saturday – 9am to 4pm
Please note we are closed on Sundays and Bank Holidays.
Calls will be charged at 5p per minute from a BT Landline, costs from other service providers may vary.
My Bag - EN Customer Service Department
Feel free to write to us at the office address above, but please note that this is not the address to return items to. If you need to return a product to us, please contact Customer Service who will advise you how to proceed.
We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better, are always welcome. You can let us know what you think by emailing our Customer Relations Team on email@example.com.
Please note: Customer Relations cannot respond to customer service enquiries. If you have a question about shopping with us, or about an order you have already placed, you can contact Customer Services using our online Message Centre. Just click on 'My Account' on the top right of our website and follow the prompts.
The Customer Relations Team opening hours are Monday-Friday 9am – 6pm.
Simply send an email attaching a current CV to firstname.lastname@example.org.