Quick Returns

Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team who you can reach by clicking HERE.

1. Register Your Return

Start your return by clicking HERE. If you are returning faulty goods please contact our customer service team via the help centre, which you can find by clicking HERE.

2. Post Your Return

Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.

If posting, remember to ask for a receipt for proof of postage.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Returns Costs

UK customers:

Please note for UK orders there is a returns charge of £2.99 per order, the cost of your return will need to be pre-paid when you are registering your return through the return’s portal.

International customers:

For all orders outside of the UK, the price of your return will vary on your location. More information will be displayed when you log your order through the returns self-serve portal.

Returns Policy & FAQs