Please note that in order for a return to be eligible, it must be in pristine condition and raised within 28 days of receipt. If you are returning faulty goods, please contact our customer service team who you can reach by clicking HERE.
1. Register Your Return
Click HERE to start your return with our return partner, ZigZag.
2. Post Your Return
Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.
If posting, remember to ask for a receipt for proof of postage.
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Please note for UK orders there is a returns charge of £2.99 per order, the cost of your return will need to be pre-paid when you are registering your return through the return’s portal.
For all orders outside of the UK, the price of your return will vary on your location. More information will be displayed when you log your order through the returns self-serve portal.